Customer Service Representative — B2B + DTC (Chicago O'Hare)

An established international freight forwarder in the Chicago O'Hare (ORD) area is adding a Customer Service Representative to the team. This is an on-site role with a company that truly values its people. Immediate hire — interviews are happening now. What you'll do • Support a mixed portfolio of B2B accounts and Direct-to-Consumer (DTC) operations • Own customer communication end to end: quotes, order status, shipment tracking, issue resolution • Coordinate cross-functionally with operations, warehouse, and carrier teams to keep freight moving • Handle exceptions calmly and keep customers informed • Track patterns and flag recurring issues to ops leadership What we're looking for • Prior customer service experience at a freight forwarder, 3PL, courier, or similar logistics operator • Real experience supporting BOTH B2B accounts and DTC / ecommerce fulfillment (must have — not just one side) • Strong written and verbal communication under time pressure • Comfortable with common TMS, WMS, and CRM tools • Able to work on-site at Chicago O'Hare (ORD) daily Compensation is negotiable and based on experience.