Implementation Manager — Parcel & Freight

# Implementation Manager — Parcel & Freight ## About the role A fast-growing supply chain consulting and transportation technology company in South Florida is hiring an Implementation Manager focused on Parcel and Freight implementations. The company takes a consultative approach that dramatically reduces transportation and supply chain costs through Audit, Claims, Business Intelligence, Optimization, and TMS services — uncovering hidden, unnecessary expenses and turning them into unbiased, actionable data that improves clients' bottom lines. ## Position overview The Implementation Manager owns the successful onboarding, maintenance, and offboarding of clients across the company's full suite of service offerings. You'll work cross-functionally with Operations, Sales, Technology, and Accounting to ensure accurate system setup, on-time delivery, and a strong client experience. This role requires the active use of AI-enabled tools to support data analysis, process optimization, decision-making, and continuous improvement. ## What you'll own - Manage end-to-end client onboarding and implementation across all modes of transportation (Parcel & Freight) for Audit, Claims, Bill Pay, TMS, and Negotiation Services. - Transition clients to Operations or Key Account Management with client-specific SOPs as needed. - Maintain and evolve client configurations post-implementation, and manage client offboardings as needed. - Partner with Sales during pre-implementation to shape scope, timelines, and feasibility. - Leverage AI-enabled tools to analyze implementation data, identify risks, improve accuracy, and streamline workflows. - Validate and apply professional judgment to AI-assisted outputs to protect data integrity and client alignment. - Lead RFP and carrier onboarding efforts related to implementation. - Drive continuous-improvement initiatives using automation and intelligent tooling. - Manage special projects as assigned. ## What we're looking for - Bachelor's degree in Logistics, Supply Chain, Business, Engineering, or a related field; equivalent experience will be considered. - Experience supporting or leading logistics, transportation, or supply chain implementations. - Ongoing use of AI-enabled tools to analyze data, automate workflows, and improve operational and business outcomes. - Strong analytical, organizational, and communication skills. - Ability to work cross-functionally in a fast-paced environment. - Proficiency with Microsoft Office (Outlook, Word, PowerPoint, Excel). - Strong email and calendar management skills. ## Details - Full-time, Monday–Friday, 9:00 AM – 6:00 PM EST. - Remote (U.S.). - Competitive salary plus company benefits.